I.1. This website / mobile application, www.kosara.in/ Kosara App, respectively (hereinafter referred to as “Kosara”), is owned, hosted and operated by Kosara Agri Ventures LLP, a limited liability partnership incorporated in India (“KAV”).
I.2. Kosara is essentially into farming, sale of fresh, processed and dry produce and creating experiences around farm, agricultural and sustainability themes, involving (i) subscriptions to and sales of fresh, healthy and organically grown vegetables and fruits, grown by KAV on its own as well as affiliated farms, and (ii) sale of other products grown/produced by KAV or sourced through partner farms/ventures, wherein Users can avail the products and services offered on Kosara (“Services”).
For the purpose of this Clause 2.1, the term “Subscriber” means any User who has subscribed to the Services (whether on a paid or free basis) or purchased any item from Kosara.
Since Kosara is an online and app based platform, wherein all the Services are provided through the means of the Kosara website and/or mobile application, certain information provided by Users is collected in order to enhance the quality of the Services provided.
IV.1. Information Collected from all Users:
IV.2. Information collected from Subscribers:
(a) Users will be asked to provide certain information in order to access Kosara and/or for obtaining the Services, such as (i) name; (ii) email address; (iii) sex, (iv) age; (v) PIN code; (vi) phone number; (vii) financial data like credit card / debit card information and billing addresses; (viii) password etc.; (ix) delivery/home/office address; and (x) occupation, interests etc. KAV may also call and/or reach out through other means, to Users for the purpose of verification of the information provided.
(b) If Users provide location information (like an address, PIN code, street address or name of city) while accessing Kosara and/or while obtaining the Services, KAV will store that information and associate it with the respective User’s account. KAV may use and store such information to provide the Services, to provide localized features, to analyze the Services, to provide Users with relevant advertising and marketing materials and otherwise to improve and customize the Services.
V.1. The information collected from Users, while they are accessing Kosara, is categorized as follows:
(a) Personal Information: This refers to personally identifiable information like name, address, age, email address and phone number.
(b) Sensitive Personal Information: This refers to passwords, financial information (such as bank account and credit card / debit card details), physical, biometric, physiological and mental health condition and sexual orientation.
(c) Other Information: This refers to all other information, which cannot by itself be used to identify an individual person, and covers all information other than ‘Personal Information’ or ‘Sensitive Personal Information’, e.g. the nature of device being used by the User, Users’ usage patterns and preference, logs which are created when Users access and use Kosara, local caches on Users’ browser, Users’ location, IP address etc.
V.2. Personal Information shall be used to allow the User to login to his/her account or to resolve specific service related issues, provide the Services to the User, communicate with User regarding any promotional activities or other such activities, inform the User of any new services or features, to communicate with Users in relation to their use of Kosara or for the provision/betterment of the Services.
V.3. Other Information will be used for:
(a) KAV’s business purposes and this may include the viewing or advertising of the Services or to provide associated value-added services;
(b) Improving KAV’s marketing and promotional efforts;
(c) Analytical purposes, data usage;
(d) Improving Kosara, or User experience; and
(e) Providing targeted advertisements to Users.
V.4. KAV may share Personal Information if it deems appropriate to comply with applicable laws and regulations or legal request, to enforce or apply its policies, to initiate, render, bill and collect amounts owed to KAV, to protect its rights or property, to protect the safety of the Users, and/or to address fraud, security, or technical issues.
V.5. KAV will not publish any Sensitive Personal Information and no Sensitive Personal Information will be shared by KAV with any third party without obtaining the prior consent of the User, except in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing the Terms and for complying with the applicable laws and regulations.
V.6. If a User uses KAV’s user-generated content services, like posting a question, answer or blog on Kosara, he/she should be aware that any personally identifiable information submitted therein can be read, collected or used by other Users and could be used to send unsolicited messages. KAV is not responsible for the personally identifiable information any User elects to submit in these forums.
V.7. Any User may opt-out of receiving notifications from KAV/Kosara by reaching out to email@example.com with the topic “opt-out from notifications”. In such event, KAV will not track an opted-out User’s behaviour or display customized ads to the User, however, this will severely hamper the functioning of Kosara for the opted-out User and the provision of Services to the opted-out User.
VII.1. Accuracy and Confidentiality of Account Information:
Users are responsible for maintaining the secrecy and accuracy of their password, email address, and other account information at all times. KAV recommends a strong password that Users do not use with other services. KAV is not responsible for personal data transmitted to a third party as a result of an incorrect email address.
VII.2. Verification of Content:
KAV will periodically verify the authenticity, availability and integrity of the content posted on Kosara by Users. If it is found that the content is not as per quality guidelines, is in contravention of any laws/regulations or hurts the sentiments of other Users, KAV reserves the right to put the content on hold until the issue is verified and reach out to the respective law enforcement agencies, if necessary. Any abuse may lead to cancellation of Services.
KAV takes commercially appropriate security measures, such as encryption, passwords, physical security etc., to protect against misuse and loss of, unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of KAV’s data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where personal data is stored. However, as effective as KAV’s security measures are, no security system is impenetrable. KAV cannot guarantee the security of its database, nor can KAV guarantee that information which Users supply will not be intercepted while being transmitted to KAV over the internet.
VII.4. Policy Changes:
VII.5. Complaints and Grievance Redressal
Any complaints, abuse or concerns with regards to content and or comment or breach of this Policy shall be immediately informed to the designated Grievance Officer as mentioned below in writing or through email.
Name: Paras Chopra